With the ManulifeMOVE mobile app you can create a MOVE account and track your progress against set goals to earn discounts on premiums for eligible plans. You can keep track various activities depending on your choice of fitness tracker, including:
Steps: see how many steps you took in a single day, week, or month
Weight: monitor your weight over time
Calories burned: calculate the calories burned along the time
Sleep: keep track of your sleep cycle to ensure you're always fully charged
The ManulifeMOVE mobile app also offers MOVE tips, to help you move more, stay active and lead a healthy lifestyle.
To earn premium discounts on any eligible plans you hold, you will need to activate the ManulifeMOVE mobile app by creating a MOVE account within 125 days of your membership commencement date (the date you submitted an application for an eligible plan). This will enable you to fulfill the minimum requirement of having at least 180 days in the first tracking period.
Please note that if the length of the tracking period during your first MOVE membership year is less than 180 days, you will not be eligible for any premium discounts in the next membership year, even if you reach the set goal for that tracking period.
When using the ManulifeMOVE app for the first time, the app may take a few moments to verify your mobile device and settings. In some cases this may take a few minutes, but the app is working, there's no need to quit or try reinstalling.
After you have set up your MOVE account and sync with your tracker app for the first time, you may encounter a similar wait time. This is normal.
After syncing your tracker with your tracker app, MOVE will be able to display your progress. If you're having difficulty syncing with your tracker app or having synced, your data does not display in the ManulifeMOVE mobile app, please try the following troubleshooting tips.
Are you connected to the internet? Ensure you're connected in order for ManulifeMOVE to receive data from your tracker app.
Do you have Bluetooth enabled? Go to Settings and make sure Bluetooth is turned on.
Are you running the latest version of the ManulifeMOVE mobile app? Please ensure you download updates whenever notified to ensure the best performance from ManulifeMOVE.
Are you using the latest operating system on your mobile? We advise you to keep your mobile phone's operating system up to date to ensure the best performance from ManulifeMOVE.
Fitbit users: Please also ensure that you have not revoked access for MOVE to share data with your Fitbit account, as this is difficult to reverse. Should you need assistance, please call our MOVE Hotline on 2510 3941.
Membership to the ManulifeMOVE program is only open to customers who successfully apply for a new eligible plan: on or after September 1, 2015, in the case of ManuEssential Care and ManuMaster Healthcare Series/Benefit; or on or after January 1, 2016, in the case of Cancer Treatment Benefit.
We hope you enjoy being a member of the ManulifeMOVE program, but if you would like to terminate your MOVE membership, just notify us by email, sent to firstname.lastname@example.org, giving 30 days' notice. Please note that your MOVE membership cannot be reinstated and all benefits under ManulifeMOVE will cease upon membership termination. You can only re-apply for MOVE by purchasing new eligible coverage.
To qualify for a Fitbit or Misfit fitness tracker, you will need to submit a completed ManulifeMOVE enrollment form on or before December 31, 2016, as well as meet all of the ManulifeMOVE program's eligibility criteria (see: How can I join ManulifeMOVE?).
You are also required to hold your new eligible coverage for at least 30 days from policy issuance on or before April 30, 2017. Around 30 days from the date your eligible coverage comes into effect, we will send you an email with a unique promotional code and instructions on how to claim your fitness tracker.
Not all fitness trackers are swim proof. Please check the relevant product specifications before selecting your preferred tracker. If you are a keen swimmer, a swim proof fitness tracker might be right for you.
You can keep track of the average number of steps you take each day by opening the dashboard within the ManulifeMOVE mobile app. The dashboard displays your progress against the goals set for reaching MOVE Reward Levels 1, 2 and 3 during the current membership year.
Your average daily number of steps is calculated by totalling the number of steps recorded by your fitness tracker since you activated ManulifeMOVE, and dividing that by the number of days since you activated ManulifeMOVE.
If you do not wear your fitness tracker, MOVE will record 'zero' activity for that day the next time you sync with the app. This 'zero' activity will be included in the calculation. We therefore encourage you to wear your fitness tracker and sync with ManulifeMOVE regularly to keep on track for your goals.
You are recommended to sync your data with your fitness tracker account regularly to ensure you can track your progress with MOVE based on the most recently updated data.
Your fitness tracker will store data temporarily if you do not sync it with your fitness tracker account. Activity data recorded outside of the time periods specified below will be erased and cannot be restored.
Fitbit Alta trackers will hold detailed minute-by-minute data for 5 days from your last sync, Fitbit Flex trackers will hold minute-by-minute data for 7 days from your last sync. All Fitbit trackers record daily activity summaries for the most recent 30 days.
Misfit Shine trackers will store data for the most recent 31 days since last synced.
The ManulifeMOVE mobile app must be activated before activity data can be processed. During the activation process, you will be required to agree and authorize your fitness tracker app to share activity data with ManulifeMOVE. ManulifeMOVE can only accept and process data recorded by your fitness tracker after the ManulifeMOVE mobile app has been activated.
Yes, you can activate the ManulifeMOVE mobile app using your existing fitness tracker, provided it is of the same brand or model as those currently supported by ManulifeMOVE. Activity data will be counted starting from the date you activate ManulifeMOVE.
As a member of ManulifeMOVE, or "Mover", you can enjoy premium discounts on eligible plans just by maintaining an active lifestyle.
By averaging 5,000, 7,000 or 10,000 steps a day, you can qualify for different MOVE Reward Levels that entitle you to discounted premiums on selected insurance plans from Manulife.
MOVE Reward Level
No. of average daily steps required throughout tracking period1
5,000 – 6,999
7,000 – 9,999
Each tracking period runs until 60 days before the anniversary of your ManulifeMOVE membership. For details please refer to our benefit guides.
The premium discount will apply to the next renewal premium due for eligible plans. Premium discounts will be automatically applied to all eligible plans held by you as a ManulifeMOVE member by deducting from the renewal premium due for the next policy year, where the policy anniversary falls into the next membership year.
Note: Details are subject to change from time to time. Please refer to www.ManulifeMOVE.hk for the latest update.
Premium discounts will be automatically applied to all eligible plans held by you as a ManulifeMOVE member by deducting from the renewal premium due for the next policy year, where the policy anniversary falls into the next membership year. The premium discount is only applicable to eligible plans that have remained in force for at least 12 months. The premium discount is applicable to all payment modes. There are no forms to fill in and no fees. Discounts will be reflected in the anniversary statement(s) of your eligible plans.
No. Premium discounts will only apply to the standard premium of eligible plans. Any basic coverage/supplementary benefits other than eligible plans (see: Which plans are eligible for the ManulifeMOVE program?) will not receive premium discounts even if they are taken/attached under one single insurance policy with eligible basic/rider coverage.
Premium discounts do not apply to any premium for extra loadings or extra premium due to increased coverage as a result of the Inflation Protector Option.
If you terminate your MOVE membership, all premium discounts will become invalid. Please note that MOVE memberships cannot be reinstated once terminated. You may only re-apply for MOVE membership when purchasing a new eligible plan.
With the ManulifeMOVE mobile app you can track your progress against set goals by viewing the Goal Tracker within the app. Just tap "Track Your Progress" on the Dashboard when you open the app to access the Goal Tracker screen. Your daily average number steps will be calculated up to the last time you synced your tracker.
Please note that the record shown in the Goal Tracker is for your reference only and your final achievement will be the daily average steps throughout the entire tracking period. You are reminded to sync your activity record with the ManulifeMOVE mobile app as you approach the end of each tracking period to ensure we can measure your achievement based on as much data as possible.
Some members may experience a short time lag between syncing their trackers and having their data display in the ManulifeMOVE mobile app.
Not at all, don't worry. ManulifeMOVE is a program designed to reward you for staying active and living healthily, so by moving more you can earn discounts on premiums for eligible plans. Without the premium discounts, the premium will be the same as if you purchased the same policy without joining the ManulifeMOVE program.
If you backdate an eligible plan in this way, the first policy anniversary for your eligible plan will fall before the start of your second MOVE membership year, so no premium discounts will be applicable to this first policy renewal. Should you achieve your step goal for your first membership year, however, the appropriate premium discount would be applied to your second policy renewal, as it would fall within your second membership year.
If your MOVE commencement date were September 28, 2015, then your second MOVE membership year (or "Year 2") would begin on September 28, 2016, and "Year 3" would begin on September 28, 2017.
If you were to backdate your eligible plan to be effective from September 15, 2015 (before your MOVE commencement date), your first policy anniversary date would be on September 15, 2016, before your "Year 2" begins, so no premium discount would be applied.
Your second policy anniversary (on September 15, 2017) would be within your second MOVE membership year, so any premium discounts earned during your first year with the program would be applied.