FAQ

ManulifeMOVE Mobile App

With the ManulifeMOVE mobile app you can create a MOVE account and track your progress against set goals to earn discounts on premiums for eligible plans. You can keep track various activities depending on your choice of fitness tracker, including:
  1. Steps: see how many steps you took in a single day, week, or month
  2. Weight: monitor your weight over time
  3. Calories burned: calculate the calories burned along the time
  4. Sleep: keep track of your sleep cycle to ensure you're always fully charged
The ManulifeMOVE mobile app also offers MOVE tips, to help you move more, stay active and lead a healthy lifestyle.
To earn premium discounts on any eligible plans you hold, you will need to activate the ManulifeMOVE mobile app by creating a MOVE account within 125 days of your membership commencement date (the date you submitted an application for an eligible plan). This will enable you to fulfill the minimum requirement of having at least 180 days in the first tracking period.

Please note that if the length of the tracking period during your first MOVE membership year is less than 180 days, you will not be eligible for any premium discounts in the next membership year, even if you reach the set goal for that tracking period.
For detailed instructions on fitness tracker setup, please refer to the guides below:
How to set up my Fitbit
How to set up my Misfit
When linking your Fitbit tracker to your tracker app, you must adjust your mobile's clock to set automatically, or the app may freeze during setup.

For iPhone users, go to Settings > General > Date & Time and switch on "Set Automatically".

For Android users, go to Settings > Date & time and check "Automatic date & time".
When using the ManulifeMOVE app for the first time, the app may take a few moments to verify your mobile device and settings. In some cases this may take a few minutes, but the app is working, there's no need to quit or try reinstalling.

After you have set up your MOVE account and sync with your tracker app for the first time, you may encounter a similar wait time. This is normal.
After syncing your tracker with your tracker app, MOVE will be able to display your progress. If you're having difficulty syncing with your tracker app or having synced, your data does not display in the ManulifeMOVE mobile app, please try the following troubleshooting tips.
  1. Are you connected to the internet? Ensure you're connected in order for ManulifeMOVE to receive data from your tracker app.
  2. Do you have Bluetooth enabled? Go to Settings and make sure Bluetooth is turned on.
  3. Are you running the latest version of the ManulifeMOVE mobile app? Please ensure you download updates whenever notified to ensure the best performance from ManulifeMOVE.
  4. Are you using the latest operating system on your mobile? We advise you to keep your mobile phone's operating system up to date to ensure the best performance from ManulifeMOVE.
Fitbit users: Please also ensure that you have not revoked access for MOVE to share data with your Fitbit account, as this is difficult to reverse. Should you need assistance, please call our MOVE Hotline on 2510 3941.​
For Fitbit users, a power cord is included with your Fitbit and charging is recommended every few days. Charging takes approximately 1-2 hours.

For Misfit users there's no need to charge your tracker, but you may need to replace the battery periodically.

Enquiries

Well, you've come to the right page, but if you can't find the answer you're looking for here, just call our MOVE hotline on 2510 3941 or contact us by email.

Membership

Sign-up offer fulfillment

Activity data tracking and activation

Benefits

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