You can achieve an Active Week by completing your daily Apple Watch activity goals – Move, Exercise and Stand – 4 times in a week. Tracking for each week starts Monday 00:00 and ends on the following Sunday at 23:59.

To earn bonus premium discounts with your Apple Watch, you will have to fulfill the following requirements.

  • Select Apple Watch as a sign-up offer upon joining MOVE and enjoy a privileged price for ManulifeMOVE members;
  • Complete MOVE Reward Level 2 (achieving an average of 7,000 steps a day); and
  • Achieve 30 Active Weeks within the designated tracking period.

By fulfilling the requirements above in How can I earn bonus premium discounts?, ManulifeMOVE will cover the cost of the Apple Watch Series 1 (38mm Aluminium Case) in full in the form of bonus premium discounts of up to HK$1,500 over two years.

You can receive up to HK$750 per year as a bonus premium discount upon your first and second policy renewals after taking up a new eligible plan (Please also see What if I have fewer than 30 full weeks in my first tracking period after I connect MOVE with my Apple Watch?).

The bonus premium discount in each qualifying year is capped at the value of the standard premium for your eligible basic/rider coverage, after your MOVE Reward Level premium discount has already been applied.

Example 1:

  • If you take out a new eligible plan with an annual premium of HK$600, enrol in the ManulifeMOVE program, achieve MOVE Reward Level 2 (thus earning a 7% discount, so your premium is now only HK$558) and meet the requirements of the Active Week offer, your bonus premium discount will be capped at HK$558, covering the premium amount payable for the year - which means you would pay HK$0 for your next premium payment on that eligible plan.

Example 2:

  • If you take out a new eligible plan with an annual premium of HK$1,000, enrol in the ManulifeMOVE program, achieve MOVE Reward Level 2 (thus earning a 7% discount, so your premium is now only HK$930) and meet the requirements of the Active Week offer, you will receive the maximum bonus premium discount of HK$750 - which means you would only pay HK$180 for your next premium payment on that eligible plan.

As a new MOVE member you can redeem an Apple Watch Series 1 (38mm Aluminium Case) at a privileged price of HK$1,500 as a sign-up offer. When selecting Apple Watch upon joining the MOVE program, you can also choose to upgrade to Apple Watch Series 1 (42mm Aluminium Case) or Apple Watch Series 2, available to new MOVE members at the following privileged prices:

Model Privileged Price for New MOVE Members Suggested Retail Price
Apple Watch Series 1 (38 mm Aluminium Case) HK$1,500 HK$2,088
Apple Watch Series 1 (42 mm Aluminium Case) HK$1,700 HK$2,288
Apple Watch Series 2 (38 mm Aluminium Case) HK$2,300 HK$2,888
Apple Watch Series 2 (42 mm Aluminium Case) HK$2,500 HK$3,088

When you select Apple Watch as part of the sign-up offer for joining the ManulifeMOVE program, you will be directed to a third party website, HKOnlineMall, which is managed by MPay Limited, an Apple Authorized Business Solution Provider. Available Apple Watch products will be displayed with their respective privileged prices. Payment can be made by credit card directly to HKOnlineMall through the ManulifeMOVE app.

Yes. Any bonus premium discount you earn on an eligible plan will be applied to the next policy renewal premium in addition to any premium discounts (up to 10% depending on your MOVE Reward Level), which will be applied to all eligible coverage you hold. (Please refer to What benefits can I enjoy with ManulifeMOVE? & How can I earn bonus premium discounts? for details.)

No. As a MOVE member you can earn up to HK$1,500 in bonus premium discounts over two years, which will be applied to an eligible plan once you fulfill the necessary requirements (see: How can I earn bonus premium discounts?).

If you apply for more than one eligible plan during the promotional period, the bonus premium discount will be applied only to the eligible plan with the earliest issue date according to Manulife's records at the time the bonus premium discount is applied.

No problem. If there are fewer than 30 full weeks to go in your tracking period when you connect MOVE with your Apple Watch, you can start working toward your Active Week goal from the start of your next tracking period. Hence the first and second tracking periods for bonus premium discount will be deferred automatically. Any bonus premium discounts you earn will then be applied to your second and third policy renewals for an eligible plan.

Yes, absolutely. Even if you don't manage to earn a bonus premium discount in your first tracking period, you can still earn a bonus premium discount of up to HK$750 in your second tracking period by leading a sufficiently active lifestyle (see: How can I earn bonus premium discounts?).

The maximum bonus premium discount you can earn in any one year is capped at the value of a standard premium for your eligible basic/rider coverage, after your MOVE Reward Level premium discount has been applied. No credit balance will be carried forward to your next policy renewal.

Your first tracking period runs from the date your Apple Watch is successfully connected with the ManulifeMOVE mobile app after you activate your MOVE account. It extends up to 61 days prior to your first ManulifeMOVE anniversary.

Your second tracking period starts the next day and runs from 60 days prior to your first ManulifeMOVE anniversary for one calendar year.

The bonus premium discount is only applicable to new MOVE members who select Apple Watch as part of the sign-up offer upon joining the ManulifeMOVE program.

To join ManulifeMOVE, you must satisfy the following criteria:

  • Be aged 18 or above, and be the person insured and the policy owner of your eligible plan; and
  • Provide a valid email address.
When purchasing an eligible plan you will be given a ManulifeMOVE enrollment form. Just fill it in and submit it to us. Your email address will be used to verify your ManulifeMOVE membership.

Your membership will be confirmed after the new coverage has been issued and remains in force for at least 30 days.

When we talk about ManulifeMOVE, the terms "eligible plan" and "eligible coverage" just mean a Manulife insurance policy or rider that is part of the ManulifeMOVE program. Within the ManulifeMOVE app, an eligible plan may also be referred to as a "MOVE policy".

The following plans,if applied for during the promotional period, are eligible for ManulifeMOVE:

  • ManuEssential Care;
  • ManuMaster Healthcare Series/Benefit*;
  • Cancer Treatment Benefit*;
  • ManuPrime Care;
  • ManuShine Healthcare Series/Benefit*; and
  • ManuBright Care
*Not eligible if attached to an ILAS policy.

Please note that any of the above plans purchased within 6 months from the termination of the same type of coverage are also ineligible for the ManulifeMOVE program.

The list of eligible plans may change from time to time. Please refer to www.ManulifeMOVE.hk for further details.

There is no membership fee for ManulifeMOVE.

You only need to submit one ManulifeMOVE enrollment form. Benefits earned through the ManulifeMOVE program will automatically apply to all eligible plans.

ManulifeMOVE memberships are not transferable.

We hope you enjoy being a member of the ManulifeMOVE program, but if you would like to terminate your MOVE membership, just notify us by email, sent to move_hkenquiry@manulife.com, giving 30 days' notice. Please note that your MOVE membership cannot be reinstated and all benefits under ManulifeMOVE will cease upon membership termination. You can only re-apply for MOVE by purchasing new eligible coverage.

New ManulifeMOVE members who join the program by applying for a new eligible plan within the promotional period (the plan must be applied for between February 13 and July 31, 2017 and issued by October 31, 2017), can redeem an Apple Watch Series 1 (38mm Aluminium Case) at a privileged price of HK$1,500 as a sign-up offer. When selecting Apple Watch upon joining the MOVE program, you can also choose to upgrade to Apple Watch Series 1 (42mm Aluminium Case) or Apple Watch Series 2, available to new MOVE members at the following privileged prices:

Model Privileged Price for New MOVE Members Suggested Retail Price
Apple Watch Series 1 (38 mm Aluminium Case) HK$1,500 HK$2,088
Apple Watch Series 1 (42 mm Aluminium Case) HK$1,700 HK$2,288
Apple Watch Series 2 (38 mm Aluminium Case) HK$2,300 HK$2,888
Apple Watch Series 2 (42 mm Aluminium Case) HK$2,500 HK$3,088

As an alternative to Apple Watch, you may also choose to receive a Fitbit Flex 2TM or Misfit Shine for free as your sign-up offer. To qualify, you will need to join MOVE by applying for a new eligible plan within the promotional period (the plan must be applied for between February 13 and July 31, 2017 and issued by October 31, 2017), as well as meet all of the ManulifeMOVE program's eligibility criteria (see: How can I join ManulifeMOVE?).

You are also required to hold your new eligible coverage for at least 30 days from policy issuance on or before October 31, 2017. Around 30 days from the date your eligible coverage comes into effect, we will send you an email with a unique promotional code (your "MOVE Key") and instructions on how to claim your fitness tracker.

Fitness tracking devices given or redeemed as part of the ManulifeMOVE sign-up offer are limited to one per ManulifeMOVE membership.

It is not possible to change your choice of fitness tracking device after confirming your selection via the ManulifeMOVE mobile app.

Yes. Each device has a one-year warranty. Please keep your warranty card or any receipt that accompanies your fitness tracking device to receive any warranty services.

For Apple Watch, please note the one-year warranty applies from the date of shipment.

For Fitbit and Misfit fitness trackers, the warranty period start date will be displayed on your warranty card.

For enquiries relating to fitness tracker warranties, please contact the tracker manufacturer.

Brand Service Center Contact
Apple Apple Care (Warranty) Service Hong Kong: (852) 2112 0099
Macau: Dial 0800-111 first, then dial 800 708 5413
Fitbit Leader Radio Technologies Limited (852) 2395 3913
Misfit Fossil Group (852) 2437 8566

Manulife is not responsible for any lost, damaged or stolen fitness tracking devices. For enquiries relating to device warranties, please contact the device manufacturer.

Not all fitness tracking devices are swim proof. Please check the relevant product specifications before selecting your preferred device. If you are a keen swimmer, a swim proof device might be right for you.

You can keep track of the average number of steps you take each day by opening the dashboard tab under "Progress" within the ManulifeMOVE mobile app. The dashboard displays your progress against the goals set for reaching MOVE Reward Levels 1, 2 and 3. If you have an Apple Watch the dashboard also displays your progress against your Active Week goal.

Your daily step average is calculated by totalling the number of steps recorded by your fitness tracking device since you activated ManulifeMOVE, and dividing that by the number of days since you activated ManulifeMOVE.

If you do not wear your fitness tracking device, MOVE will record 'zero' activity for that day the next time you sync with the app. This 'zero' activity will be included in the calculation. We therefore encourage you to wear your fitness tracking device and sync with ManulifeMOVE regularly (if applicable) to keep on track for your goals.

We recommend you to sync your data with your fitness tracking device account regularly (if applicable) to ensure you can track your progress with MOVE based on the most recently updated data.

Your device will store data temporarily if you do not sync it with your fitness tracking device account. Activity data recorded outside of the time periods specified below will be erased and cannot be restored. (This does not apply to Apple Watch.)

  • Fitbit Alta trackers will hold detailed minute-by-minute data for 5 days from your last sync, Fitbit Flex trackers will hold minute-by-minute data for 7 days from your last sync. All Fitbit trackers record daily activity summaries for the most recent 30 days.
  • Misfit Shine trackers will store data for the most recent 31 days since last synced.

The ManulifeMOVE mobile app must be activated before activity data can be processed. During the activation process, you will be required to agree and authorize your fitness tracker app or the iOS Health app to share activity data with ManulifeMOVE. ManulifeMOVE can only accept and process data recorded by your fitness tracking device after the ManulifeMOVE mobile app has been activated.

Yes, you can activate the ManulifeMOVE mobile app using your existing fitness tracking device or app, provided it is of the same brand or model as those currently supported by ManulifeMOVE. If you do not hold any eligible plans, you can start tracking your activity data from the date you successfully connect your device with the ManulifeMOVE mobile app.

If you later take out an eligible plan, you will receive a MOVE Key, a unique promotional code sent to MOVE members upon membership confirmation, and can use this to activate your MOVE account. Activating your account will allow you to start earning premium discounts for your eligible plan(s).

Only one fitness tracking device can be connected to your ManulifeMOVE app at one time. However, you can choose to connect to a different fitness tracking device or app once each year.

ManulifeMOVE currently supports Apple Watch (watchOS 2.2 or above) and Fitbit and Misfit fitness trackers. MOVE can also sync data from the iOS Health app.

Don't worry, if you delete the app by accident, just reinstall and log in to your MOVE account. All progress previously synced with MOVE will have been saved.

As a ManulifeMOVE member, you can enjoy premium discounts of up to 10% on eligible plans just by maintaining an active lifestyle. By connecting ManulifeMOVE with your Apple Watch, you may also be eligible for further bonus premium discounts through the Active Week offer (see the Apple Watch Special Offer section for details).

By averaging 5,000, 7,000 or 10,000 steps a day, you can qualify for different MOVE Reward Levels that entitle you to discounted premiums on selected insurance plans from Manulife.

MOVE Reward Level No. of average daily steps required throughout tracking period1 Premium discount2
Level 1 5,000 – 6,999 5%
Level 2 7,000 – 9,999 7%
Level 3 10,000+ 10%
1Each tracking period runs until 61 days before the anniversary of your ManulifeMOVE membership. For details please refer to our benefit guides.
2The premium discount will apply to the next renewal premium due for eligible plans. Premium discounts will be automatically applied to all eligible plans held by you as a ManulifeMOVE member by deducting from the renewal premium due for the next policy year, where the policy anniversary falls into the next membership year.
Note: Details are subject to change from time to time. Please refer to www.ManulifeMOVE.hk for the latest update.

If you have qualified for one of the MOVE Reward Levels, you will receive a notification 60 days before the end of each membership year.

Premium discounts will be automatically applied to all eligible plans held by you as a ManulifeMOVE member by deducting from the renewal premium due for the next policy year, where the policy anniversary falls into the next membership year. The premium discount is only applicable to eligible plans that have remained in force for at least 12 months. The premium discount is applicable to all payment modes. There are no forms to fill in and no fees. Discounts will be reflected in the anniversary statement(s) of your eligible plans.

No. Premium discounts will only apply to the standard premium of eligible plans. Any basic coverage/supplementary benefits other than eligible plans (see: Which plans are eligible for the ManulifeMOVE program?) will not receive premium discounts even if they are taken/attached under one single insurance policy with eligible basic/rider coverage.

Premium discounts do not apply to any premium for extra loadings or extra premium due to increased coverage as a result of the Inflation Protector Option.

No, premium discounts will only apply to eligible plans that have been in force for at least 12 months.

There is no limitation on the number of eligible plans you can enjoy premium discounts on, so long as they are eligible plans under the ManulifeMOVE program. Bonus premium discounts earned through the Active Week offer, however, may only apply to one eligible plan (for details, see If I have more than one MOVE policy, will any bonus premium discounts I earn apply to each plan? under the Apple Watch Special Offer section).

If you terminate your MOVE membership, all premium discounts will become invalid. Please note that MOVE memberships cannot be reinstated once terminated. You may only re-apply for MOVE membership when purchasing a new eligible plan.

With the ManulifeMOVE mobile app you can track your progress against set goals by viewing the dashboard tab under "Progress" within the app. Upon launching the app, just tap "Progress" in the bottom-left of the screen and select the "Dashboard" tab.

Please note that the data shown in the dashboard is for your reference only and your final achievement will be the daily step average that applies to the entire tracking period for each MOVE year. Please remember to sync your activity record with the ManulifeMOVE app (if applicable) as you approach the end of each tracking period to ensure we can measure your achievement based on as much data as possible.

Some movers may experience a short time lag between syncing their fitness tracking devices and having their data display in the ManulifeMOVE mobile app.

Not at all, don't worry. ManulifeMOVE is a program designed to reward you for staying active and living healthily, so by moving more you can earn discounts on premiums for eligible plans. Without the premium discounts, the premium will be the same as if you purchased the same policy without joining the ManulifeMOVE program.

If you backdate an eligible plan in this way, the first policy anniversary for your eligible plan will fall before the start of your second MOVE membership year, so no premium discounts will be applicable to this first policy renewal. Should you achieve your step goal for your first membership year, however, the appropriate premium discount would be applied to your second policy renewal, as it would fall within your second membership year.

For example:
  • If your MOVE commencement date were January 1, 2017, then your second MOVE membership year (or "Year 2") would begin on January 1, 2018, and "Year 3" would begin on January 1, 2019.
  • If you were to backdate your eligible plan to be effective from December 15, 2016 (before your MOVE commencement date), your first policy anniversary date would be on December 15, 2017, before your "Year 2" begins, so no premium discount would be applied.
  • Your second policy anniversary (on December 15, 2018) would be within your second MOVE membership year, so any premium discounts earned during your first year with the program would be applied.

With the ManulifeMOVE mobile app you can create a MOVE account and track your progress against set goals to earn discounts of up to 10% on premiums for eligible plans. You can keep track various activities depending on your choice of fitness tracking device, including:

  1. Steps: see how many steps you took in a single day, week, or month
  2. Weight: monitor your weight over time
  3. Calories burned: calculate the calories burned along the time
  4. Sleep: keep track of your sleep cycle to ensure you're always fully charged
  5. Exercise and Stand activity goals: Exclusive to MOVE members using Apple Watch to keep track of the activity levels throughout the day
The ManulifeMOVE mobile app also offers tips to help you move more, stay active and lead a healthy lifestyle.

To earn premium discounts on any eligible plans you hold, you will need to activate the ManulifeMOVE mobile app by creating and activating a MOVE account using your MOVE Key within 125 days of your membership commencement date (the date you submitted an application for an eligible plan). This will enable you to fulfill the minimum requirement of having at least 180 days in the first tracking period.

Please note that if the length of the tracking period during your first MOVE membership year is less than 180 days, you will not be eligible for any premium discounts in the next membership year, even if you reach the set goal for that tracking period.

When linking your Fitbit tracker to your tracker app, you must adjust your mobile's clock to set automatically, or the app may freeze during setup.

For iPhone users, go to Settings > General > Date & Time and switch on "Set Automatically".

For Android users, go to Settings > Date & time and check "Automatic date & time".

When using the ManulifeMOVE app for the first time, the app may take a few moments to verify your mobile device and settings. In some cases this may take a few minutes, but the app is working, there's no need to quit or try reinstalling.

After you have set up your MOVE account and connect with your tracking device for the first time, you may encounter a similar wait time. This is normal.

After syncing your tracking device with your tracking device app (if applicable), MOVE will be able to display your progress. If you're having difficulty syncing with your tracking device app or having synced, your data does not display in the ManulifeMOVE mobile app, please try the following troubleshooting tips.

  1. Are you connected to the internet? Ensure you're connected in order for ManulifeMOVE to receive data from your tracking device app.
  2. Do you have Bluetooth enabled? Go to Settings and make sure Bluetooth is turned on.
  3. Are you running the latest version of the ManulifeMOVE mobile app? Please ensure you download updates whenever notified to ensure the best performance from ManulifeMOVE.
  4. Are you using the latest operating system on your mobile? We advise you to keep your mobile phone's operating system up to date to ensure the best performance from ManulifeMOVE.
Fitbit users: Please also ensure that you have not revoked access for MOVE to share data with your Fitbit account, as this is difficult to reverse. Should you need assistance, please call our MOVE Hotline on 2510 3941.

For Apple Watch users, see here for more details.

For Fitbit users, a power cord is included with your Fitbit and charging is recommended every few days. Charging takes approximately 1-2 hours.

For Misfit users, there's no need to charge your tracker, but you may need to replace the battery periodically.

Well, you've come to the right page, but if you can't find the answer you're looking for here, just call our MOVE hotline on 2510 3941 or contact us by email.